shipping policy

Effective Date: January 9, 2025

At ArtBytee, we are committed to delivering your purchases in a timely and secure manner. This Shipping Policy outlines the shipping methods, delivery times, and other essential information related to shipping your orders.

1. Shipping Methods and Costs

We offer a range of shipping options to ensure you can choose the most convenient and cost-effective method for receiving your products. The available shipping methods will depend on your location and the shipping address you provide.

    • Standard Shipping:

      • Delivery Time: 5-7 business days
      • Cost: Based on the total order value and shipping destination

    • Expedited Shipping:

      • Delivery Time: 2-3 business days
      • Cost: Higher than standard shipping, calculated at checkout

    • Overnight Shipping:

      • Delivery Time: Next business day
      • Cost: Premium charge, calculated at checkout

Note: Shipping charges will be calculated during checkout based on the size, weight, and destination of your order.

2. Processing Time

    • Order Processing: We aim to process and ship all orders within 1-2 business days after they are placed. Orders are processed Monday through Friday, excluding weekends and holidays.

    • Delays: While we make every effort to ship orders promptly, certain circumstances (e.g., high demand, holidays, or weather conditions) may cause delays. If an order is delayed, we will notify you via email or phone.

3. Shipping Locations

We currently offer shipping to the United States and select international locations. Please note that shipping charges for international orders may be higher due to customs and import fees.

    • Domestic Shipping (U.S.): We offer free standard shipping on orders over $50 within the contiguous United States (excluding Alaska and Hawaii). Orders below $50 will incur a flat-rate shipping charge.

    • International Shipping: We ship to select countries. International shipping costs and delivery times will vary based on the destination.

4. Shipping Restrictions

    • P.O. Boxes: We do not ship to P.O. Boxes for certain orders. Please provide a physical address for shipping to ensure timely delivery.
    • Remote Locations: Some remote locations may experience longer shipping times, and additional fees may apply. Our system will provide the estimated shipping cost and delivery time during checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a Shipping Confirmation email that includes a tracking number and a link to track your shipment. You can use this tracking number to check the status of your delivery through the carrier’s website (e.g., USPS, FedEx, UPS).

If you do not receive your tracking information within 2 business days, please reach out to our customer service team at info@artbytee.com.

6. Shipping Delays and Lost Packages

    • Delays: Occasionally, shipping delays may occur due to circumstances beyond our control, such as severe weather, natural disasters, or carrier issues. ArtBytee is not responsible for any delays caused by the shipping carrier, though we will do our best to assist in resolving any issues.

    • Lost Packages: If your package is lost or has not arrived within the expected delivery window, please contact our customer support team immediately. We will assist you in filing a claim with the carrier and resolving the issue.

7. Delivery and Signature Requirements

    • Signature Required: Some high-value items or orders may require a signature upon delivery for security purposes. This will be indicated at checkout if applicable.

    • Delivery Issues: If a package is marked as “delivered,” but you have not received it, please check with your neighbors, other family members, or your local postal carrier. If you still cannot locate your package, please contact us, and we will work with the carrier to investigate the situation.

8. Customs, Duties, and Taxes (International Orders)

For international orders, please be aware that additional fees may be incurred upon delivery. These fees are the responsibility of the customer and are not included in the order total at checkout. The customs, duties, and taxes applicable to your order will depend on the destination country’s regulations.

    • Customs Declaration: We will declare the correct value of goods for customs purposes, in compliance with local laws.
    • Customs Delays: Customs processing times can vary, and we are not responsible for any delays caused by customs inspections.

9. Contact Us

If you have any questions about our Shipping Policy, or need assistance with your order, please feel free to contact us:

Thank you for shopping with ArtBytee. We appreciate your business and look forward to delivering your orders in a timely and secure manner!